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Performance Improvement

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We strive to ensure constant performance and process improvement in the delivery of safe, quality care that is efficient, cost effective and consistent with the strategic goals, mission, vision and values of The Royal Hospital.

The Performance Improvement Unit focuses on best practices related to efficiency and productivity. With a focus on improving processes and performance, it applies specific tools to gain insight into the organization and measure the effectiveness of its processes. We primarily concentrate our performance improvement initiatives around critical areas, including clinical outcomes, patient experiences, and organizational operational waste.

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  • We use improvement science methods and tools to ensure the objective of clinical and operational processes about the optimal ways to improve performance
  • We support, access and analyze information to support improvement initiatives
  • We use lean six sigma tools to guide and make improvements
  • We develop, facilitate and support project management
  • We apply widely accepted project management knowledge, resources, methods, and tools to achieve improvement goals.
  • We manage projects and make adjustments as needed based on progress and the achievement of milestones.
  • We advocate for improvement in all areas of patient care and organizational processes.
  • We use change management processes and techniques to engage people in support of the changes required to achieve performance improvement outcomes.

Our current strategic projects for continuous improvement

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  • Our current strategic projects for continuous improvement
  • Our current strategic projects for continuous improvement
  • Directed successful introduction and implementation of Timed Appointment System
  • Directed successful introduction and implementation of Telemedicine Clinic During COVID-19
  • Directed successful introduction and implementation of Elective Service Resumption During COVID-19
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