Health information management

OPD counter

• Medical records staff opens patient file for transferred patient and then open the visit, and patients who have file in the hospital, staff open the visit.
• Medical record staff register the patient according to the booked time for the appointment and allows him/her to come early or late for an hour from the appointment time.
• After opening the visit, to direct the patient to the respective clinic. As for non-Omani, after opening the file, they are sent to the accounting department for payment, and then to open the visit.

Notes

Medical record staff requests and verifies the following:

ER counter

• Health check-up for emergency patient by nursing section.
• After the examination and confirmation, medical records staff opens the visit, if the patient does not have a file at the Royal Hospital, the staff opens medical files and then the visit.
• For non-Omanis, open the file and then send the patient to the accounting department to complete the procedures
• If non-Omani patient residence card is not available, medical records staff open the visit and inform the public relations department.

Daycare counter

• Coordinate for the appointments and communicate with patients, then open a visit for the booked appointment.

Radio counter

• Medical record staff open the visit of x-ray appointments for transferred patient from clinics or patient who have an appointment for x-ray.
• To book x-ray appointments as requested by the doctor, while giving the patient the necessary instructions before attending the scheduled appointment.

NOC, NDEC, Genetic Center, NHC

• Open the visit for patients.
• Responding to transfers and giving appointments.
• Contact respective patients to confirm booked appointment.
• Change appointments when necessary.
• Submitting a request for medical report in the Shifa system as requested by the patient.

Patient requests through WhatsApp

• Checking and follow up the messages arrived via WhatsApp.
• Responding to patients' inquiries and rescheduling appointments via WhatsApp 90669066.

Coding

• Patient health file analysis
• Identify deficiencies in the file
• Encoding diseases into letters and numbers for easy review by the statistics department
• Review and verify the diagnosis by laboratory, medication, or radiology
• Defining and reviewing processes, procedures, and desired outcomes

Admission and missed appointment counters

Admitted patient

• Medical record staff inform the ward team about patient attendance to book the bed and subsequently to register the patient as per the booked appointment.
• In case lack of bed, to contact bed manager.
• To admit the patient as per the appointment for the confirmed patient.